ICB winner 2012
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Terms And Conditions Of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bookkeeping courses relationship with you in relation to this website.

The term "Bookkeeping courses" or "us" or "we" refers to the owner of the website whose registered office is PO Box 12130, Four Oaks, B75 5WT. The term "you" refers to the user or viewer of our website or the person responsible for payments in relation to a credit agreement.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Bookkeeping courses prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Course durations vary and it is the student’s responsibility to complete the course within this time period. In cases where a package of courses have been purchased each course within the package has the same duration as if purchased individually, but as the courses were purchased as a package it is deemed to be a single product and no refunds will be allowable on any incomplete courses within the package. With this in mind it is the students responsibility to ensure they are able complete all of the courses included in the package within the specified and allowable time prior to purchase. Once the first course is completed up to exam stage the next course will be sent out. At this time the duration for the next course will begin. Commencement of the next course can be delayed providing we are notified prior to sending the course out.

We understand that life and circumstances can at times be very demanding, and with this in mind we can extend the duration or put support on hold for a negotiated period of time, providing that we have been notified of such circumstances within the original period of study time specified for the current module. Notification beyond the original period will not be accepted. It is the student’s responsibility to notify us of any change in circumstances and not ours to contact a student to enquire as to why there has been a break in study. Failure to notify us can result in further fees becoming payable prior to recommencing our services. Currently the fee to extend support for a single course is £55. In cases where a twelve month period has lapsed since commencement of studies it may also be necessary to purchase new materials as syllabus, software compatibility and content changes on a regular basis. Any changes to syllabus during the original duration will be provided by us free of charge. Awarding bodies such as ICB can make changes to the qualification requirements resulting in students having to complete further levels of study. We will notify students who are actively learning of any such changes and any extra courses that may have to be purchased. Discounts will be available in order to help with continuation of study.

Returns Policy

CD Rom/Paper Based Course Materials

(1) You may cancel all or part of your programme of study at any time before you receive your course materials and you will receive a full refund of all amounts paid.

(2) During the first seven days after receiving your course materials, you may cancel your course in writing and return the course materials at your own expense. So long as we then receive the course materials in good condition, within 21 days of you receiving your courses, you will receive a full refund of all amounts paid. We suggest using special or recorded delivery to ensure it is returned. Alternatively you can swap your course materials for a course of the same value.

Providing the course materials are returned in resalable condition and not marked in any way along with an explanation of why you are not satisfied with the goods or services, a full refund will be issued. In cases where it is found the materials or services are not the reason for cancelling, a minimum charge of £35 will be made to cover costs incurred by Training Link. In some cases registration fees will have been paid to an awarding body by Training Link on your behalf. These fees are non-refundable by the awarding body and as such will have to be added to any cancellation fee. You are within your rights to approach the awarding body to ask for a refund.

In situations where a course has been funded by a third party Training Link are obliged to contact the funding body in order to establish who should be refunded.

Credit Agreements
Instalment Plans

In the case where a student opts for a monthly payment scheme a Credit Agreement between GLH Credit  (the Lender) and the Customer yourself (the borrower) will be set up by which the Company agrees to lend and the Borrower agrees to borrow the amount of any credit shown  on the following terms and conditions

The student is requested to quote his/her Agreement/College Number in all communications with GLH Credit. This number will be issued along with your courseware.

In the case of any changes in the student’s address, the student must notify GLH Credit immediately.

You agree to pay us the balance payable by the instalments and at the times shown on Direct Debit, Bankers Order or Access/Visa withdrawal form or at such other times as we may notify to you having regard to your wishes.
If you are late in paying any instalment, you will pay us, if we so require, interest on the instalment from when it was due until when it is paid at the rate of interest chargeable on the loan or in the case where no interest is being charged a late payment or default fee.

If you have chosen to pay by Debit/Credit Card instalments then the first payment of the plan will be taken on the date you purchase the product.
The instalments after will be taken on one of two dates depending on first initial payment. Either 1st or 15th of the month.

For example if the invoice date is 22nd May, then the additional monthly instalments will be taken from your debit/credit card starting 1st July, 1st August etc.
So if you purchase on the 10th May then start of the monthly payments would be 15th June.
Please contact us ASAP if you are issued with a new card so we can update our payment schedule records. Same with a change of address.

A credit agreement term represents your period of study and as such courseware will only be sent out providing sufficient payments have been made to cover Training Links expenses.  Training Link reserve the right to withhold courseware, tutor support, exams and certificates until such time that sufficient payments have been made. To summarise this statement you must expect the duration of your studies to be no less than your repayment period.
Non-Payment of Course Fees

If you are paying by instalments and your card is declined or a standing order is not paid we will have the right to cancel your course and or take legal proceedings against you. It is the borrowers responsibility to ensure that all payments are made to the lender on time.

Your support and certification rights will be suspended until the full amount of the course is paid for. Same for if you finish the course before your final payment is made
then no certificates are issued until full amount has been received.

Please note that even if you choose not to continue with the course at any time the whole amount outstanding is still due as all tutor fees have been paid and you have entered into a legal binding contract to pay the full amount.

This does not apply in cases where a complaint has ruled in your favour. Complaints procedures will be provided with all credit agreements and can only apply to situations where Training Link are in breach of their contract with you.

Tutor support terms and Conditions

Drawing from over 12 years of experience in providing tutor support for Sage and Bookkeeping courses we feel that we have developed the most efficient and effective methods of delivering tutor support.
All courses provided by Training Link lead to skills and qualifications associated with professional careers in bookkeeping and Accounts, and as you would expect out tutors are fully qualified and conduct themselves in a professional manner. Therefore our terms and conditions are as follows:

E-mail is very often abused in terms of how people address each other and although correspondence between friends is usually informal the fact remains that when sending an e-mail it is classified as an official document and its contents can be used as evidence in a dispute. With this in mind and in order to correspond in a manner fitting with the course you are studying we have laid down the following terms and conditions which form part of your contract with us the Training provider.

•    All students to address their Tutor by name.
•    All students to sign off with their full name on all correspondence.
•    All e-mails must be treated as a professional document, therefore must not contain mobile phone style texting abbreviations and should be politely written.
•    All details of course, chapter and page must be given when requesting help, please be specific and provide as much detail as possible relating to the problem or question. This also applies when sending work for marking via email or post to your Tutor.
•    Support is available from 9am to 5pm Monday to Friday. Support outside these hours is provided but it is purely voluntary and at the discretion of the Tutor and Technical Support team.
•    Telephone support is not provided as standard as 95% of the time you will require a written answer to your question, Training Link do however reserve the right to contact a student by telephone at a convenient time to you if written help is not sufficient enough to resolve a problem.
•    Contacting Training Links office in relation to a support issue will result in you being informed to contact your tutor via the method laid out in your course notes and instructions.
•    Before contacting support please ensure that you have thoroughly read through your documentation and also the Course notes and Instructions in order to avoid embarrassment. Course notes and Instructions are provided to aid you in your studies and also outline the processes for you and ourselves to follow
•    Any abusive or disrespectful email or call may result in instant suspension of Tutor Support, or even risk the maximum penalty of expulsion from your studies without a refund.

Complaints Procedure.

If you feel at any point that you are not happy with the service or conduct provided by your tutor or any member of staff you will be provided with details on who to contact in your study pack. You will be required to provide full details of your complaint including your name, course and level of study plus the staff member or tutors name. Your case will be reviewed and if required a full investigation into your complaint will be carried out.
All e-mail, written and verbal correspondence will be examined as part of this investigation. You will be kept informed of any decisions relating to your complaint and any actions if any are to be taken.

We at Training Link will adhere to our contract with you in providing a professional and efficient service at all times.

At the end of the day if we have got happy students we also have happy tutors.

We hope you enjoy your studies with us and wish you every luck and success in the future.

Congratulations to our Students who passed their exams in May 2013 achieving an average score of 94%.


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I have done a lot of professional exams through my career,
and this level and speed of feedback is quite exceptional
in comparrison to previous experiences.

I am finding the delivery of the training and the feedback very much to my liking.
I definately think that you are on the right track with this.
Stuart Clarke

A quick thank you for your patience and endurance with my mocks for ICB Bookkeeping level 1. I did actually pass (97%) and feel this is down to your hard work.

I really like your speed, materials and quaity tutor support
A Clemenson

Have found course manual and instructions are well written and easy to follow.
C Thomas

Excellent course and excellent tutor feedback
M Hogan

I'm very pleased to tell you that I got a Distinction with 100%.
So many thanks to Training Link for your excellent course material and example assignments.
G Ormiston

The workbooks are very informative and enjoyable to work with
C Spencer

Really enjoyed the course. Simple to follow instructions
S Preychodny

I found the course notes very straight forward and easy to follow never having used Sage before
A Carne

Angela was great. Thank you so much for all your help and support
Sara Carey